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Changsha Huanghua International Airport Call Center Launched to Provide Better Service


The Changsha Huanghua International Airport Call Center was officially launched on Jan. 18th, 2013. The number 96777 reaches the call center for passenger inquiry and complaint for both inside and outside the province. The service center is equipped with China Telecom’s 2Mbps digital relay system, allowing 30 calls and 10 agent responses simultaneously and ensuring 24/7 service.


To improve client services, the call center features English and Korean language on-call, SMS platform (Hunan: 106396777, other provinces: 15111196777), and online service (via Furthermore, individualized services based on e-mail, microblog and Weixin will soon be available to further satisfy client demands. Clients in Hunan may call 96777, other provinces and regions dial 0731-96777.


The call center looks forward to providing more comprehensive and consumerized information services regarding ticket booking, aviation insurance, hotel booking, travel plans, air cargo and VIP services in due time.

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