Passenger Notices

Domestic Flight Manual

Reservation
Passengers taking domestic flights may book tickets from airlines’ ticket offices or their sales agencies as per regulations. Those who have already made a reservation, must complete the transaction within a certain period as specified by the airline, otherwise, the reservation will be canceled. An open date ticket will not be valid until a seat is confirmed.


Buying Tickets
Chinese residents must provide personal identification cards or other valid identification and fill out order forms to purchase air tickets. International passengers, overseas Chinese, Hong Kong, Macao, and Taiwan residents should provide valid passports, re-entry permits, Taiwan identity card or MTP (Mainland Travel Permits), residence permits, travel permits, or other valid identification documents issued by public security organs, and fill out order forms. If passengers need to buy infant tickets, their birth certificate should be provided.

 

Tickets
An air ticket bears the complete name of the passenger, for his or her personal use only. Ticket transfers or name changes may result in voidance of the ticket; in such cases, refund will not be provided.

 

Electronic Tickets (E-tickets)
Compared to paper tickets, E-tickets or non-paper tickets are stored in the airlines' computer databases. Passengers should record the reservation number as reference or keep the computer-generated schedule. E-tickets are available on the website of airlines.


Tickets Validity 
A domestic flight ticket is valid for one year. The expiry date is counted from the date of commencement of the travel for fixed date ticket, and from the second day of the issued date for open date ticket.

 

Tickets for Children and Infants
Minor passengers, aged 2 to 12, are eligible for a discount of up to 50%. If a baby, under two years old, shares a seat with an adult, infant ticket at the price of 10% of a full adult ticket can be availed. When an adult passenger carries two or more babies, only one baby can enjoy infant ticket; a second child ticket would have to be purchased.

 

Ticket Fare
Transportation cost (via taxi or bus) from downtown to airport is not included in ticket fare.

 

Loss of Tickets
A loss of ticket must be reported in writing, along with adequate supporting documents, to the airline or its agency. The airline is not responsible in case the lost ticket is falsely claimed by others before the written report is submitted. If the schedule of an e-ticket is missed, passenger should directly contact the carrier or its authorized agents.

 

Boarding Procedures
Passengers should arrive at the airport earlier than the departure time as defined by airlines. They should obtain boarding passes with their tickets and valid ID cards. Passengers holding e-tickets can check in with their valid ID cards and a confirmed e-ticket record from the airport departures system. Check-in procedures generally stop 30 minutes prior to the scheduled departure time. Please confirm if the airline has its own requirement.


Tickets Reschedule
If passengers need to change their flights, dates and classes after purchase of the ticket, they should follow the related rules of the airlines.

 

Tickets Refund 
Group passengers and individual passengers should adhere to the refund rules prescribed by individual airlines.

 

Missing a Flight
In case a passenger is not able to board a flight because he/she has not completed the boarding procedures before specified time or his/her travel documents do not meet the appropriate requirements, passengers may reschedule or get refund as specified by the carrier.

 

Health
Passengers with serious illnesses must have medical certificates to testify to the appropriateness of flight taking and get permission by the airline or its agency before purchase of tickets.

 

Airlines Responsibilities for Delayed Flights
For delays or cancellations of flights at the airport due to aircraft maintenance, flight deployments, commercial reasons or crew deployments, the airline is responsible for providing passengers with necessary services such as meals and/or lodging. For delays or cancellations due to uncontrollable circumstances, such as bad weather conditions, emergencies, air traffic control, security issues, or passenger-engendered difficulties, the airline may arrange dinning and/or lodging at the passenger’s own cost. For delays or cancellations at transit airports, the airline is responsible for meals and lodging services.

 

Compensation
In case of accidental bodily harms to passengers, the maximum amount of compensation the airline company pays is calculated according to the State Council’s relevant regulations.

 

Insurance
Passengers may decide on their own to purchase domestic aviation personal accident insurance from insurance companies. The payment of such insurances does not exclude the responsible compensation by the involved airlines.

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